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The rapid development of the Internet and technology has seen a huge increase in the amount of data, knowledge and tools for us all to share. Effective callaboration is essential if we are to make use of that information & those tools, maintain focus and work towards the deliverables outlined at the begining of each project.
First off; communication is the key. There is no substitute for picking up the phone and talking with your customers and/or colleagues.
Secondly; There are lots of other methods of communication; screen sharing software, VOIP software, chat apps and, of course, email all of which should be tracked and automatically recorded so that there is an audit trail of communications.
Next; we have lots of other collaboration tools such as document sharing; Google docs, Zoho, Microsoft's document sharing.... all of which enable you to work on a document at the same time as others.
And then; we have project management tools such as Basecamp (our current choice) which helps you to keep on top of projects in terms of whose responsible for a task and what the next step is.
We have even created our own business with it's own project management tool set where we put together O&M manuals for building companies. Take a look at Denaploy Manuals for more information.